5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property supervisors want, but too often do not because of a lack of ongoing quality management procedures.
Security guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, then you are able to see whether or not they do their tasks by looking at the walls. But when you hire a security guard company, how often can you determine if the guard organization is performing their job including running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your defenses. In the majority of cases they likely are, but it’s crucial to implement a method of verification and quality management to make sure that issues associated with the deficiency of performing these tasks do not begin to occur.
In this article we will discuss five (5) simple steps to improving your security guard service and achieving what you picture as your ideal retail security Dagenham.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of those states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security provider and ask yourself does it seem decent.
It is also your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent method to display if the guard is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a lot on what to expect from this guard and it gives you an opportunity to request a different guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each guard to the company itself, in several cases the guard’s orientation to his delegated property isn’t as complete. We predict the orientation for the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• How long is each new officer educated?
• How long can the security company double bank?
Determine the answer to each of the questions and make sure they fit with what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes on preparing a guard to operate in your property.
Protect supervision is one of the more important factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel their work isn’t significant and they begin to see themselves as not as a part of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the two methods of remote supervision that prove most successful are:
In case your guards must make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they are on your property. These monitoring systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard provider provides a method of earning sure each guard is secure and alert. By having guards check-in frequently with the security guard company, at least each 30 minutes, guards feel their safety is important and being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your security as you are not there. Through these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to make sure they know their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be sure the adviser isn’t really a security guard company. If so, your audit is sure to develop issues with your current security guard company.